ESC Client Portal

Where: https://esc.elyxia.uk/awslogin

Who: you, the account owner.

This is your control room. You’ll do nearly everything here.

Signing in

Sign in with the email and password you created when you set up your account after subscribing on AWS Marketplace. There’s no billing to manage here – your subscription is handled by AWS.

What’s in it

Your Dashboard lists your helpdesk. Open it, and you get a set of tabs:

Tab	What you do there
Overview	Status, plan, region, and quick actions – start, stop, open your helpdesk
Access & Domains	Your login links, plus adding and managing your custom domain and SSL
Brand	Logo, favicon, brand colours
Agents	Create and manage your AI support agents
Channels	Connect your support email inbox
Web Chat	Configure the website chat widget and copy the embed code
Knowledge	Upload and manage the documents your AI answers from
Activity	A timeline of everything that has happened to your helpdesk

Changes you save here flow to your live helpdesk automatically. There’s no redeploy, no downtime, and nothing to restart.

This is where “fully managed” shows up in practice. There is no server for you to log into and no infrastructure to tune. If a setting isn’t in the portal, it’s something we handle for you.