Customer Support Portal

Where: on your own domain – https://yourdomain.com
Who: your customers.

A branded self-service portal where your customers raise tickets and follow them through to resolution.

What your customers can do

Submit a support request.
Track the status of their tickets and read replies.
Continue a conversation that started in web chat or by email.

It needs your domain

The customer support portal comes into its own once you’ve added a custom domain with active SSL. That’s what gives your customers a branded address to arrive at – and it’s what activates your branded support email address ([email protected]) and lets your AI agents share your real contact details when they hand a conversation off.

Until then, the portal exists but sits at a temporary address, and your AI stays silent on contact details rather than quoting an address that isn’t yours.

If a customer says the chat didn’t give them your support email, the fix is almost always the same: link your custom domain. See Setup & Management > Your Domain & SSL.