Subscribe on AWS Marketplace

Subscribe on AWS Marketplace

ESC is bought and billed entirely through AWS Marketplace. Your plan appears on your regular AWS bill – there’s no separate invoice, and ESC never asks you for a card.

The path from subscription to a live helpdesk is short:

Pick a plan → subscribe (or start a free trial) → set up your account → launch your helpdesk.

Most people are through it in a few minutes, with the helpdesk itself provisioning in well under 15.

Start here

Choosing Your Plan – Starter, Growth, Pro, and Enterprise compared. The tiers differ in capacity, not capability: every plan includes the full platform, with no per-agent fees.

Free 15-Day Trial – Try the full product on your own knowledge base before committing. No credit card, and an AWS SaaS trial never auto-converts into a paid subscription.

Subscribing & Activating Your Account – Subscribing on AWS, then setting up your ESC account. Includes what to do if you subscribed but didn’t finish setup – and how cancellation works.

Launching Your Helpdesk – Choosing your region (which is fixed once set) and getting to Running.

New to ESC? Read Choosing Your Plan first, then go straight to the Free 15-Day Trial – it’s the full product, on your own documents, at no cost.

Once your helpdesk is Running, head to the Quick Start Guide to add your domain, brand it, upload your knowledge, and get your web chat live.