Portal & Helpdesk Access

Agent Workspace

Where: on your own helpdesk – https://yourdomain.com/#manage once your domain is active (or the temporary address shown on your Access & Domains tab before that).
Who: your human support team.

The workspace is where your people work the tickets your AI agents hand off.

What your team does here

Read and reply to tickets from every channel – email and web chat together in one place.
Pick up conversations the AI has escalated, with the full history already in front of them.
Collaborate internally, assign work, and manage ticket state.
Search the full conversation history.

It’s your workspace, not ours

The workspace is white-labelled. Your logo, your colours, your AI agent names. Third-party product names and infrastructure menus are swept out before you ever log in, so your team sees a clean tool that looks like part of your own product.

What you won’t find here. Branding, AI agents, knowledge, and channels are all configured in the ESC Client Portal, not in the workspace. This is deliberate: the portal is the single source of truth, so there’s no risk of two places disagreeing. If you’re looking for a setting and can’t find it in the workspace, it’s in the portal.