Elyxia Support Cloud (ESC)

This article is released for AWS solution(s),

• Elyxia Support Cloud (ESC) – Your AI Support Team, Ready in Minutes

ESC: Your Own AI Support Team, Live in Under 15 Minutes

Elyxia Support Cloud gives your business a fully managed, AI-powered helpdesk without any infrastructure work. Subscribe through AWS Marketplace, configure your brand and knowledge base, and your AI agents are answering real customer questions – on your own domain – in under 15 minutes.

Unlike shared, multi-tenant helpdesk platforms, every ESC customer gets a dedicated, isolated instance. Your customer conversations are never co-mingled with anyone else’s, and your configuration and performance are yours alone. This matters for regulated industries, for data-residency requirements, and for anyone who would simply rather not have their customers’ data sitting in a stranger’s database.

AI is not a premium add-on here. Every plan – starting at $199/month, flat, for your whole team – includes AI agents that answer web chat and email tickets automatically from your own uploaded documents, escalating to your human team when they should. There are no per-agent fees.

Included in Every Plan

• Dedicated, isolated instance: Your own helpdesk, your own data. No co-mingling, no noisy neighbours.
• AI support agents: Answer web chat and email tickets automatically from your knowledge base, with confidence controls and clean handoff to your human team.
• Knowledge base: Upload PDF, Word, Excel, PowerPoint, TXT, CSV or Markdown – indexed automatically and answering within seconds. No tagging, no formatting.
• Web chat widget: One HTML snippet, embedded on any website, fully styled to your brand.
• Customer support portal: A branded self-service portal where your customers submit and track their tickets.
• Agent workspace: A full admin site for your human team to review, respond, and collaborate on escalated tickets.
• True white-label: Your domain, your logo, your colours, your AI agent names. Third-party names and infrastructure menus are swept out before you ever log in.
• Free SSL: Auto-provisioned and auto-renewed on your custom domain.
• Nightly backups: 30-day retention, with all data encrypted in transit.
• Full conversation history: Every conversation recorded and searchable, for audit and continuous improvement.
• Fully managed: There are no servers for you to run. Provisioning, SSL, nightly backups, scaling on upgrade, security patching, and platform updates are all handled for you. You manage your brand, your agents, and your knowledge – we manage everything underneath.

Free 15-day trial. Spin up your fully branded AI helpdesk, train it on your own documents, and put it through its paces before you commit. No credit card lock-in.

Available regions: Ireland, London, Singapore, and US East (N. Virginia) – with further regions in progress.