Customer Support Portal Where: on your own domain – https://yourdomain.com Who: your customers. A branded self-service portal where your customers raise tickets and follow them through to resolution. What your customers can do Submit a support request. Track the status of their tickets and read replies. Continue a conversation that started in web chat or […]
Agent Workspace Where: on your own helpdesk – https://yourdomain.com/#manage once your domain is active (or the temporary address shown on your Access & Domains tab before that). Who: your human support team. The workspace is where your people work the tickets your AI agents hand off. What your team does here Read and reply to […]
ESC Client Portal Where: https://esc.elyxia.uk/awslogin Who: you, the account owner. This is your control room. You’ll do nearly everything here. Signing in Sign in with the email and password you created when you set up your account after subscribing on AWS Marketplace. There’s no billing to manage here – your subscription is handled by AWS. […]
Portal & Helpdesk Access ESC gives you three separate surfaces, and it’s worth understanding the difference early. They serve different people, sit at different addresses, and you’ll spend your time in only one of them. Surface Who uses it What it’s for ESC Client Portal You (the account owner) Set up and manage your helpdesk: […]
