Release Notes

EGL Build 260716.1

16 July 2026

NEW Elyxia Support Cloud is now officially available on AWS Marketplace – a fully managed, AI-powered helpdesk live in under 15 minutes.

NEW Dedicated, isolated instance per customer – your own helpdesk, your own data, no shared infrastructure.

NEW AI support agents answer web chat and email tickets automatically from your own knowledge base, with configurable Answer Confidence and clean handoff to your team.

NEW Knowledge base – upload PDF, Word, Excel, PowerPoint, TXT, CSV and Markdown; indexed automatically and answering within seconds.

NEW Web chat widget with live in-portal preview and one-snippet embed.

NEW Email channel – connect any support mailbox; replies send from your own address.

NEW True white-label – your domain, logo, colours and AI agent names, with free auto-provisioned SSL.

NEW Buy additional helpdesks and one-time AI response packs from the portal.

NEW Available in Ireland, London, Singapore and US East (N. Virginia), with more regions in progress.