Plans & Allowances Every ESC plan includes the full platform. The tiers differ in capacity, not capability. Starter Growth Pro Enterprise Price / month $199 $399 $799 Custom AI responses / month 2,000 10,000 40,000 Custom AI agents 2 8 16 Unlimited Custom domains 1 2 3 Unlimited Knowledge storage 100 MB 500 MB 2 […]
Reports & Activity Once you’re live, this is where you watch it working. Reports The Reports page shows how your AI support team is performing: conversation volume, how your AI agents are handling it, and how that trends over time. Reports run in your timezone, not UTC. A day means your day. Set a default […]
Email Channel Turn incoming customer emails into tickets your AI agents can answer. Connecting your inbox On the Channels tab, add your support mailbox. You’ll need: Incoming mail details: server, port, username, password. Outgoing mail details, so replies send from your own address. Optionally, route this channel to a team, so its tickets land with […]
Web Chat Widget Add an AI-powered chat bubble to your website. One snippet, no developer required. Configuring it On the Web Chat tab: Setting What it is Display name The name shown in the widget header Welcome message The line shown in the header before the chat starts Agent greeting The first message your AI […]
Knowledge Base This is the step that makes your AI genuinely yours. Your agents answer from your documents and policies, not from a generic model’s guesses. Uploading documents On the Knowledge tab, upload the documents you want your AI to answer from. Supported formats: PDF, Word (DOC/DOCX), Excel (XLS/XLSX), PowerPoint (PPTX), TXT, CSV and Markdown. […]
Your Domain & SSL Putting your helpdesk on your own domain is the single highest-value setup step. It’s what turns a working helpdesk into your helpdesk. What it unlocks Your customer support portal at your own address. Your agent workspace at your own address. A branded support email address ([email protected]). Your AI agents can share […]
Customer Support Portal Where: on your own domain – https://yourdomain.com Who: your customers. A branded self-service portal where your customers raise tickets and follow them through to resolution. What your customers can do Submit a support request. Track the status of their tickets and read replies. Continue a conversation that started in web chat or […]
Agent Workspace Where: on your own helpdesk – https://yourdomain.com/#manage once your domain is active (or the temporary address shown on your Access & Domains tab before that). Who: your human support team. The workspace is where your people work the tickets your AI agents hand off. What your team does here Read and reply to […]
ESC Client Portal Where: https://esc.elyxia.uk/awslogin Who: you, the account owner. This is your control room. You’ll do nearly everything here. Signing in Sign in with the email and password you created when you set up your account after subscribing on AWS Marketplace. There’s no billing to manage here – your subscription is handled by AWS. […]
Your Own AI Support Team, Live in Under 15 Minutes. ESC gives your business a fully managed, AI-powered helpdesk without any infrastructure work. Configure your brand and knowledge base, and your AI agents are answering real customer questions on your own domain - in under 15 minutes.
