Plans & Allowances Every ESC plan includes the full platform. The tiers differ in capacity, not capability. Starter Growth Pro Enterprise Price / month $199 $399 $799 Custom AI responses / month 2,000 10,000 40,000 Custom AI agents 2 8 16 Unlimited Custom domains 1 2 3 Unlimited Knowledge storage 100 MB 500 MB 2 […]
Reports & Activity Once you’re live, this is where you watch it working. Reports The Reports page shows how your AI support team is performing: conversation volume, how your AI agents are handling it, and how that trends over time. Reports run in your timezone, not UTC. A day means your day. Set a default […]
Email Channel Turn incoming customer emails into tickets your AI agents can answer. Connecting your inbox On the Channels tab, add your support mailbox. You’ll need: Incoming mail details: server, port, username, password. Outgoing mail details, so replies send from your own address. Optionally, route this channel to a team, so its tickets land with […]
Web Chat Widget Add an AI-powered chat bubble to your website. One snippet, no developer required. Configuring it On the Web Chat tab: Setting What it is Display name The name shown in the widget header Welcome message The line shown in the header before the chat starts Agent greeting The first message your AI […]
Your Domain & SSL Putting your helpdesk on your own domain is the single highest-value setup step. It’s what turns a working helpdesk into your helpdesk. What it unlocks Your customer support portal at your own address. Your agent workspace at your own address. A branded support email address ([email protected]). Your AI agents can share […]
Quick links and reference details for Elyxia Support Cloud. Key links ESC Client Portal https://esc.elyxia.uk Documentation https://assist.elyxia.uk/docs/elyxia-support-cloud-esc/ AWS Marketplace listing https://aws.amazon.com/marketplace/pp/prodview-prhc4co2ihkuq Data security https://esc.elyxia.uk/data-security Support [email protected] Support response times Plan Response Starter Within 2 business days Growth Within 1 business day Pro Within 4 business hours (priority) Enterprise Within 1 business hour (dedicated channel) For […]
Your Own AI Support Team, Live in Under 15 Minutes. ESC gives your business a fully managed, AI-powered helpdesk without any infrastructure work. Configure your brand and knowledge base, and your AI agents are answering real customer questions on your own domain - in under 15 minutes.
