Upgrading Your Plan You are not locked into the plan you started on. How to upgrade Upgrades are purchased through AWS Marketplace, the same way your original subscription was. The Plans page in your ESC portal will hand you to AWS to complete it. What happens to your helpdesk This is the part people […]
Plans & Allowances Every ESC plan includes the full platform. The tiers differ in capacity, not capability. Starter Growth Pro Enterprise Price / month $199 $399 $799 Custom AI responses / month 2,000 10,000 40,000 Custom AI agents 2 8 16 Unlimited Custom domains 1 2 3 Unlimited Knowledge storage 100 MB 500 MB 2 […]
Reports & Activity Once you’re live, this is where you watch it working. Reports The Reports page shows how your AI support team is performing: conversation volume, how your AI agents are handling it, and how that trends over time. Reports run in your timezone, not UTC. A day means your day. Set a default […]
Email Channel Turn incoming customer emails into tickets your AI agents can answer. Connecting your inbox On the Channels tab, add your support mailbox. You’ll need: Incoming mail details: server, port, username, password. Outgoing mail details, so replies send from your own address. Optionally, route this channel to a team, so its tickets land with […]
Quick links and reference details for Elyxia Support Cloud. Key links ESC Client Portal https://esc.elyxia.uk Documentation https://assist.elyxia.uk/docs/elyxia-support-cloud-esc/ AWS Marketplace listing https://aws.amazon.com/marketplace/pp/prodview-prhc4co2ihkuq Data security https://esc.elyxia.uk/data-security Support [email protected] Support response times Plan Response Starter Within 2 business days Growth Within 1 business day Pro Within 4 business hours (priority) Enterprise Within 1 business hour (dedicated channel) For […]
Billing & Subscription Your ESC subscription is bought and billed entirely through AWS Marketplace. It appears on your regular AWS bill – there is no separate invoice from us, and ESC never asks you for a card to subscribe. That has one consequence worth understanding before you need it: because AWS handles your billing, AWS […]
Your Own AI Support Team, Live in Under 15 Minutes. ESC gives your business a fully managed, AI-powered helpdesk without any infrastructure work. Configure your brand and knowledge base, and your AI agents are answering real customer questions on your own domain - in under 15 minutes.
