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We provide support for issues related to the Amazon Machine Image (AMI) provided by Elyxia Global Limited. For professional and premium paid support, please contact us for more details based on your specific product requirements.
Yes, you can customize the server configurations as needed for your specific requirements. We only make use of a portion of the server to initiate the application or image. Please contact our team for further assistance with setting up the desired configurations.
To deploy the image, simply subscribe to the desired product/image in the AWS Marketplace. Follow the guide for each product/image, at our documentation page. Typically, image initialization takes less than 5 minutes.
If you have an existing application running elsewhere, our team can assist you in migrating your data to our cloud environment. Please contact us for more information on the migration process.
Our cloud servers are built on reliable and secure infrastructure provided by AWS as well as the latest best practices applied to the industry, ensuring high availability and advanced security measures to protect your data.
Pricing for our cloud image solutions is stated for each product in the respective Marketplace. Please refer to the specific product page for detailed pricing information.
We provide comprehensive documentation and tutorials on our website to help you get started with each application. If you have any questions or need further assistance, please don’t hesitate to contact our support team.
Yes, you can easily scale the resources allocated to your image as needed. Our team can assist you in upgrading your plan or adjusting the configurations to accommodate your growing requirements.
Yes, you can contact our support team via email ([email protected]) or through the contact form on our website. We are here to help you resolve any issues you may encounter.
Absolutely! If you have specific requirements or would like to discuss custom configurations, please reach out to our team. We are happy to work with you to find the best solution for your needs.
There are no long-term contracts or early termination fees associated with our image solutions. You can scale up or down as needed by changing your instance type based on your requirements. Our pricing goes by hourly or by annual basis as per standard AWS rates.
To update your account information or cancel an image subscription, you may backup the your data first (if you need your data). Then terminate the instance directly after you have backed up or retrieved your data.
You can view and manage your billing history and invoices through your respective account dashboard (AWS account dashboard). If you have any specific questions or concerns, please contact our support team for assistance.
Payments for our solutions are handled through the respective marketplace like AWS Marketplace. Please refer to their accepted payment methods for more information.
The required configurations for running each image are already pre-bundled into the respective product/image. All you need to do is to follow the initialization steps for each image, and your image will be ready in no time. If you have any specific questions, feel free to contact our support team.
You can easily access your instance via SSH. Please follow the guide provided on the main page of our website for detailed instructions on accessing and managing your image and instance.
We regularly monitor and update the image stacks to ensure they are secure and up-to-date. You can trust that your application and image will be running on the latest secure versions. Please contact us if you spot any potential risk.
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