OsTicket

This article is released for AWS solution(s),

• OSTicket with Alma Linux

osTicket: Global Trusted Ticketing System

osTicket is a widely used, open-source helpdesk and ticketing system designed for businesses seeking an efficient and scalable way to manage customer inquiries. It enables seamless ticket tracking, automated workflows, and multi-channel support integration, making it a powerful tool for improving customer service operations.

Elyxia Global Limited provides a pre-configured and security-hardened Amazon Machine Image (AMI) featuring AlmaLinux, a stable and enterprise-grade operating system. This optimized deployment ensures a fast and reliable setup, allowing businesses to focus on customer support without the complexity of manual configurations. The stack is fully tuned for performance and security, with transparent pricing for any additional charges outlined in the pricing section.

Deploy osTicket with confidence on a secure, high-performance infrastructure and enhance your support operations with a robust, enterprise-ready ticketing system.

Pre-bundled with this AMI:

• osTicket 1.18.2: An open-source, feature-rich help desk and ticketing system designed to streamline customer support operations and improve efficiency.
• AlmaLinux 9: A secure and enterprise-ready Linux distribution, providing a stable and robust foundation for hosting applications.
• MariaDB 11.5: A high-performance, open-source database management system, ensuring reliable and scalable data handling.
• Apache Web Server: A widely-used, powerful web server known for its flexibility and performance in delivering applications.
• PHP 8.2: A modern scripting language offering improved speed and security, essential for powering dynamic web applications.
• phpMyAdmin: A web-based administration tool for managing MariaDB databases, making database management simple and efficient.
• Firewalld: A comprehensive tool for managing firewall configurations and enhancing network security.
• Cockpit: A web-based server manager that makes administration simple and intuitive, with real-time monitoring and management.