Launching Your Helpdesk With your account activated, launching takes a few clicks and a short wait. 1. Start the wizard From your dashboard, the setup wizard opens automatically. Your plan is already selected and locked to what you subscribed to on AWS – there’s nothing to choose or pay for here. 2. Choose your region […]
1. Subscribe on AWS Marketplace Find Elyxia Support Cloud (ESC) in AWS Marketplace. Choose Try for free for the 15-day trial, or select your plan and subscribe. You’ll be asked to confirm the contract terms. Your subscription is billed entirely through AWS. Your ESC plan appears on your regular AWS bill, and there is no […]
Choosing Your Plan ESC has three published plans plus a custom Enterprise tier. Every plan includes the same core platform – a dedicated instance, AI agents, knowledge base, web chat, email channel, customer support portal, agent workspace, free SSL, and nightly backups. The tiers differ in capacity, not capability. Starter Growth Pro Enterprise Price / […]
Free 15-Day Trial Try ESC free for 15 days before you commit. Spin up your fully branded helpdesk, upload your own documents, and put your AI agents through real questions. How it works On the ESC product page in AWS Marketplace, choose Try for free. You’ll be handed to ESC to set up your account, […]
Subscribe on AWS Marketplace ESC is bought and billed entirely through AWS Marketplace. Your plan appears on your regular AWS bill — there’s no separate invoice, and ESC never asks you for a card. The path from subscription to a live helpdesk is short: Pick a plan → subscribe (or start a free trial) → […]
Before You Begin ESC is fully managed. There is no server for you to launch, access, or maintain – no SSH, no patching, no scaling. Your helpdesk runs on a dedicated instance that we provision and operate for you. That keeps the prerequisites short. What You Need An AWS account – ESC is subscribed […]
