This article is released for AWS solution(s), Containerized UVdesk Helpdesk on Alma Linux 10 UVdesk: Open Source Helpdesk and Ticketing UVdesk is an open-source helpdesk built on Symfony. Your agents work a single ticket queue, incoming support mail becomes tickets automatically, and your customers get a public knowledgebase they can search before they write to […]
This section provides comprehensive instructions on managing the deployed application/image and its services. It covers essential tasks such as starting and stopping instances, managing key services like Cockpit, PGAdmin4, and SSL, and resolving common issues.
Zammad Initialization: Overview: This guide will walk you through initializing Zammad on your AWS instance in just one click. The setup process is streamlined using our custom script, designed for ease of use and efficiency. Before starting the script, ensure the minimum requirement is met. Pro Tip: We recommend associating an AWS Elastic IP with […]
UVdesk Initialization: Overview: This guide will walk you through initializing UVdesk Community on your AWS instance in just one click. The setup process is streamlined using our custom script, designed for ease of use and efficiency. Before starting the script, ensure the minimum requirement is met. Pro Tip: We recommend associating an AWS Elastic IP […]
Instance Configuration Requirements Overview: When setting up your AWS instance, you’ll need to configure a few key options. Here’s a detailed guide on the recommended configurations and selections. 1. Instance Type For optimal performance, we recommend using the following instance types: t3a.small – 2 virtual CPUs and 2 GB memory. t3.small – 2 virtual […]
Associating Your Domain Overview: Your helpdesk is reachable at its IP address over plain HTTP as soon as it is installed. To use your own domain name with a free SSL certificate, follow the three steps below. It takes a few minutes and does not require editing any configuration files. Applies to EGL Build 260915.1 […]
EGL Build 260915.1 15 September 2026 NEW Containerized build on AlmaLinux 10, replacing AlmaLinux 9. UVdesk and its database run as containers, so an application update no longer means replacing the instance, and your ticket attachments are kept in storage that an update does not touch. NEW Your helpdesk is installed and ready when the […]
Here are some helpful resources to assist you with UVdesk: Our AWS Marketplace listing: Containerized UVdesk Helpdesk on Alma Linux 10 Official Website: Stay updated with the latest news and releases. https://www.uvdesk.com/ Documentation: Explore the detailed documentation covering configuration, mailboxes, workflows and day-to-day use. https://docs.uvdesk.com/ Community Forum: Join discussions, ask questions, and get community-driven support. […]
This article is released for AWS solution(s), Containerized Zammad on Alma Linux 10 Zammad: Open Source Helpdesk and Ticketing Zammad is an open-source helpdesk and ticketing system. It brings email, web forms, chat and messaging channels into one shared inbox for your team, with triggers and schedulers for automation, SLAs, a knowledge base, a customer […]
