Agent Workspace Where: on your own helpdesk – https://yourdomain.com/#manage once your domain is active (or the temporary address shown on your Access & Domains tab before that). Who: your human support team. The workspace is where your people work the tickets your AI agents hand off. What your team does here Read and reply to […]
Quick links and reference details for Elyxia Support Cloud. Key links ESC Client Portal https://esc.elyxia.uk Documentation https://assist.elyxia.uk/docs/elyxia-support-cloud-esc/ AWS Marketplace listing https://aws.amazon.com/marketplace/pp/prodview-prhc4co2ihkuq Data security https://esc.elyxia.uk/data-security Support [email protected] Support response times Plan Response Starter Within 2 business days Growth Within 1 business day Pro Within 4 business hours (priority) Enterprise Within 1 business hour (dedicated channel) For […]
Billing & Subscription Your ESC subscription is bought and billed entirely through AWS Marketplace. It appears on your regular AWS bill – there is no separate invoice from us, and ESC never asks you for a card to subscribe. That has one consequence worth understanding before you need it: because AWS handles your billing, AWS […]
Your Own AI Support Team, Live in Under 15 Minutes. ESC gives your business a fully managed, AI-powered helpdesk without any infrastructure work. Configure your brand and knowledge base, and your AI agents are answering real customer questions on your own domain - in under 15 minutes.
Portal & Helpdesk Access ESC gives you three separate surfaces, and it’s worth understanding the difference early. They serve different people, sit at different addresses, and you’ll spend your time in only one of them. Surface Who uses it What it’s for ESC Client Portal You (the account owner) Set up and manage your helpdesk: […]
