Web Chat Widget Add an AI-powered chat bubble to your website. One snippet, no developer required. Configuring it On the Web Chat tab: Setting What it is Display name The name shown in the widget header Welcome message The line shown in the header before the chat starts Agent greeting The first message your AI […]
Knowledge Base This is the step that makes your AI genuinely yours. Your agents answer from your documents and policies, not from a generic model’s guesses. Uploading documents On the Knowledge tab, upload the documents you want your AI to answer from. Supported formats: PDF, Word (DOC/DOCX), Excel (XLS/XLSX), PowerPoint (PPTX), TXT, CSV and Markdown. […]
AI Support Agents Your AI support agents are who your customers appear to be talking to. They answer web chat and email tickets automatically, drawing on your knowledge base, and hand off to your human team when they should. Creating agents On the Agents tab: Add an agent with a first and last name and […]
Your Domain & SSL Putting your helpdesk on your own domain is the single highest-value setup step. It’s what turns a working helpdesk into your helpdesk. What it unlocks Your customer support portal at your own address. Your agent workspace at your own address. A branded support email address ([email protected]). Your AI agents can share […]
