Plans & Allowances Every ESC plan includes the full platform. The tiers differ in capacity, not capability. Starter Growth Pro Enterprise Price / month $199 $399 $799 Custom AI responses / month 2,000 10,000 40,000 Custom AI agents 2 8 16 Unlimited Custom domains 1 2 3 Unlimited Knowledge storage 100 MB 500 MB 2 […]
Reports & Activity Once you’re live, this is where you watch it working. Reports The Reports page shows how your AI support team is performing: conversation volume, how your AI agents are handling it, and how that trends over time. Reports run in your timezone, not UTC. A day means your day. Set a default […]
Email Channel Turn incoming customer emails into tickets your AI agents can answer. Connecting your inbox On the Channels tab, add your support mailbox. You’ll need: Incoming mail details: server, port, username, password. Outgoing mail details, so replies send from your own address. Optionally, route this channel to a team, so its tickets land with […]
Web Chat Widget Add an AI-powered chat bubble to your website. One snippet, no developer required. Configuring it On the Web Chat tab: Setting What it is Display name The name shown in the widget header Welcome message The line shown in the header before the chat starts Agent greeting The first message your AI […]
Knowledge Base This is the step that makes your AI genuinely yours. Your agents answer from your documents and policies, not from a generic model’s guesses. Uploading documents On the Knowledge tab, upload the documents you want your AI to answer from. Supported formats: PDF, Word (DOC/DOCX), Excel (XLS/XLSX), PowerPoint (PPTX), TXT, CSV and Markdown. […]
AI Support Agents Your AI support agents are who your customers appear to be talking to. They answer web chat and email tickets automatically, drawing on your knowledge base, and hand off to your human team when they should. Creating agents On the Agents tab: Add an agent with a first and last name and […]
Branding ESC is true white-label. Your customers and your team see your brand, not ours. What you can set On the Brand tab: Logo – PNG or SVG. Favicon – the small icon in the browser tab. Primary brand colour – applied across your helpdesk. Save, and it’s applied to your live helpdesk immediately. No […]
Your Domain & SSL Putting your helpdesk on your own domain is the single highest-value setup step. It’s what turns a working helpdesk into your helpdesk. What it unlocks Your customer support portal at your own address. Your agent workspace at your own address. A branded support email address ([email protected]). Your AI agents can share […]
Your Own AI Support Team, Live in Under 15 Minutes. ESC gives your business a fully managed, AI-powered helpdesk without any infrastructure work. Configure your brand and knowledge base, and your AI agents are answering real customer questions on your own domain - in under 15 minutes.
