Plans & Allowances Every ESC plan includes the full platform. The tiers differ in capacity, not capability. Starter Growth Pro Enterprise Price / month $199 $399 $799 Custom AI responses / month 2,000 10,000 40,000 Custom AI agents 2 8 16 Unlimited Custom domains 1 2 3 Unlimited Knowledge storage 100 MB 500 MB 2 […]
Reports & Activity Once you’re live, this is where you watch it working. Reports The Reports page shows how your AI support team is performing: conversation volume, how your AI agents are handling it, and how that trends over time. Reports run in your timezone, not UTC. A day means your day. Set a default […]
Email Channel Turn incoming customer emails into tickets your AI agents can answer. Connecting your inbox On the Channels tab, add your support mailbox. You’ll need: Incoming mail details: server, port, username, password. Outgoing mail details, so replies send from your own address. Optionally, route this channel to a team, so its tickets land with […]
Quick links and reference details for Elyxia Support Cloud. Key links ESC Client Portal https://esc.elyxia.uk Documentation https://assist.elyxia.uk/docs/elyxia-support-cloud-esc/ AWS Marketplace listing https://aws.amazon.com/marketplace/pp/prodview-prhc4co2ihkuq Data security https://esc.elyxia.uk/data-security Support [email protected] Support response times Plan Response Starter Within 2 business days Growth Within 1 business day Pro Within 4 business hours (priority) Enterprise Within 1 business hour (dedicated channel) For […]
Your Own AI Support Team, Live in Under 15 Minutes. ESC gives your business a fully managed, AI-powered helpdesk without any infrastructure work. Configure your brand and knowledge base, and your AI agents are answering real customer questions on your own domain - in under 15 minutes.
