Web Chat Widget Add an AI-powered chat bubble to your website. One snippet, no developer required. Configuring it On the Web Chat tab: Setting What it is Display name The name shown in the widget header Welcome message The line shown in the header before the chat starts Agent greeting The first message your AI […]
Knowledge Base This is the step that makes your AI genuinely yours. Your agents answer from your documents and policies, not from a generic model’s guesses. Uploading documents On the Knowledge tab, upload the documents you want your AI to answer from. Supported formats: PDF, Word (DOC/DOCX), Excel (XLS/XLSX), PowerPoint (PPTX), TXT, CSV and Markdown. […]
AI Support Agents Your AI support agents are who your customers appear to be talking to. They answer web chat and email tickets automatically, drawing on your knowledge base, and hand off to your human team when they should. Creating agents On the Agents tab: Add an agent with a first and last name and […]
Branding ESC is true white-label. Your customers and your team see your brand, not ours. What you can set On the Brand tab: Logo – PNG or SVG. Favicon – the small icon in the browser tab. Primary brand colour – applied across your helpdesk. Save, and it’s applied to your live helpdesk immediately. No […]
Your Domain & SSL Putting your helpdesk on your own domain is the single highest-value setup step. It’s what turns a working helpdesk into your helpdesk. What it unlocks Your customer support portal at your own address. Your agent workspace at your own address. A branded support email address ([email protected]). Your AI agents can share […]
Associating Your Domain with Mautic 6 Overview: To successfully associate your domain with the Mautic 6 hosted on an AWS instance, follow the steps outlined below. This process involves editing the Apache configuration file to link your domain with the server’s IP address and enforce HTTPS redirection. Step 1: Access Your Server 1. Log […]
Associate Your Domain with Bagisto To associate your domain with the application and the AWS IP address, you will need to edit the following files; File 1: /etc/httpd/sites-available/bagisto.conf Log on via SSH, $ ec2-user $ sudo -i $ nano /etc/httpd/sites-available/bagisto.conf then modify these lines with your domain. Replace yourdomain.com with your domain name; and RewriteRule […]
Associating Your Domain with OsTicket Overview: To successfully associate your domain with the OsTicket hosted on an AWS instance, follow the steps outlined below. This process involves editing the Apache configuration file to link your domain with the server’s IP address and enforce HTTPS redirection. Step 1: Access Your Server 1. Log in via […]
Associating Your Domain with SuiteCRM Overview: To successfully associate your domain hosted on an AWS instance, follow the steps outlined below. This process involves editing the Apache configuration file to link your domain with the server’s IP address and enforce HTTPS redirection. Step 1: Access Your Server 1. Log in via SSH Use SSH […]
Associating Your Domain with Matomo 5 Overview: To successfully associate your domain with the Matomo 5 hosted on an AWS instance, follow the steps outlined below. This process involves editing the Apache configuration file to link your domain with the server’s IP address and enforce HTTPS redirection. Step 1: Access Your Server 1. Log […]
