Customer Support Portal Where: on your own domain – https://yourdomain.com Who: your customers. A branded self-service portal where your customers raise tickets and follow them through to resolution. What your customers can do Submit a support request. Track the status of their tickets and read replies. Continue a conversation that started in web chat or […]
Agent Workspace Where: on your own helpdesk – https://yourdomain.com/#manage once your domain is active (or the temporary address shown on your Access & Domains tab before that). Who: your human support team. The workspace is where your people work the tickets your AI agents hand off. What your team does here Read and reply to […]
ESC Client Portal Where: https://esc.elyxia.uk/awslogin Who: you, the account owner. This is your control room. You’ll do nearly everything here. Signing in Sign in with the email and password you created when you set up your account after subscribing on AWS Marketplace. There’s no billing to manage here – your subscription is handled by AWS. […]
Launching Your Helpdesk With your account activated, launching takes a few clicks and a short wait. 1. Start the wizard From your dashboard, the setup wizard opens automatically. Your plan is already selected and locked to what you subscribed to on AWS – there’s nothing to choose or pay for here. 2. Choose your region […]
1. Subscribe on AWS Marketplace Find Elyxia Support Cloud (ESC) in AWS Marketplace. Choose Try for free for the 15-day trial, or select your plan and subscribe. You’ll be asked to confirm the contract terms. Your subscription is billed entirely through AWS. Your ESC plan appears on your regular AWS bill, and there is no […]
Choosing Your Plan ESC has three published plans plus a custom Enterprise tier. Every plan includes the same core platform – a dedicated instance, AI agents, knowledge base, web chat, email channel, customer support portal, agent workspace, free SSL, and nightly backups. The tiers differ in capacity, not capability. Starter Growth Pro Enterprise Price / […]
Free 15-Day Trial Try ESC free for 15 days before you commit. Spin up your fully branded helpdesk, upload your own documents, and put your AI agents through real questions. How it works On the ESC product page in AWS Marketplace, choose Try for free. You’ll be handed to ESC to set up your account, […]
Quick links and reference details for Elyxia Support Cloud. Key links ESC Client Portal https://esc.elyxia.uk Documentation https://assist.elyxia.uk/docs/elyxia-support-cloud-esc/ AWS Marketplace listing https://aws.amazon.com/marketplace/pp/prodview-prhc4co2ihkuq Data security https://esc.elyxia.uk/data-security Support [email protected] Support response times Plan Response Starter Within 2 business days Growth Within 1 business day Pro Within 4 business hours (priority) Enterprise Within 1 business hour (dedicated channel) For […]
Billing & Subscription Your ESC subscription is bought and billed entirely through AWS Marketplace. It appears on your regular AWS bill – there is no separate invoice from us, and ESC never asks you for a card to subscribe. That has one consequence worth understanding before you need it: because AWS handles your billing, AWS […]
Your Own AI Support Team, Live in Under 15 Minutes. ESC gives your business a fully managed, AI-powered helpdesk without any infrastructure work. Configure your brand and knowledge base, and your AI agents are answering real customer questions on your own domain - in under 15 minutes.
